Frequently Asked Questions:


How does Fibre differ from ADSL?

ADSL is depends on copper wire infrastructure which is often unreliable and leads mostly on electrical damage. ADSL offers of around 4 Mbps – 24Mbps (on ADSL2+). Fibre, on the other hand, uses flexible glass fibres to transmit data at speeds of up to 1000 Mbps


Do I need a voice line to get internet through fibre?

No! Fibre is completely independent of a bundled voice line but Voice servicecan be ran over Fibre(VoIP).


What type of router or modem do I need for Fibre?

Unless Required by an ISP provider, most ADSL routers won’t work properly with Fibre connection unless Fibre Termination Unit is

installed (fiber optic signals back to copper cable signal. Bear in mind the disadvantages of using FTU to convert back to Ethernet cable:

  • CAT5 support theoretical speeds of 10Mbps and 100Mbps.
  • CAT5e support theoretical speeds of 1000 Mbps “gigabit”.
  • CAT6 6 cabling is the next step up from Cat5e, capable of 10-Gigabit speeds in some cases.


Am I guaranteed to get Fibre Internet and what are the requirements?

Depending on the on the location and access to the fibre backbone, yes we can guarantee you we can provide Fibre.Once you have ordered Fibre installation on our website, one of our friendly Fibre agents will be in contact you to confirm the order.


What do I need to get up and running?

Trenching is required to install Fibre cable outside the house wall then Fibre needs run from the outer side of the wall till inside the house and be connected to a Fibre Termination Unit or CPE. Your ISP will then install your WAN-enabled wireless router.